Privacy Policy Statement

This privacy policy has been developed to better serve people who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online.

PII, is information that, when used alone or with other relevant data, can identify an individual. Sensitive personally identifiable information can include your full name, driver’s license, financial information, and or medical records, or locate a person/s, or to identify an individual/s in context.

Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your PII in accordance with the National Privacy Principles developed by the Australian Privacy Commissioner.

Any information collected by Southern Cross First Response Pty Ltd (SCFR) is protected by the Privacy Act 1988 (Cth) (Privacy Act).

SCFR complies with the Australian Privacy Principles contained in the Privacy Act when handling personal information collected from clients/beneficiaries, business partners, members of the public and SCFR representatives (including staff members, volunteers, employees, delegates, contractors and prospective employees).

The SCFR Privacy contains information about SCFR’s responsibilities, your rights, the information that may be collected by SCFR, and how it would be used.

The primary purpose for collecting personal information from individuals is to provide a continuing high level of customer service to our clients, including planning, funding, monitoring and evaluating our services. The kind of information we collect will depend on your relationship with SCFR (e.g. as a client, business partner, staff member, contractor, volunteer, online user of the SCFR website). A collection notice will be given to you setting out these uses at or close to the time we collect any information.

Information and Privacy Collection Notice
When submitting an enquiry, ordering a service or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number and or other details to help you with your experience.

Your personal information may be used to:

provide you with a service;
‍personalise your experience and to allow us to deliver the type of content and product offerings in which you are most interested;
allow us to better service you in responding to your customer service requests;
send periodic emails regarding your order or other products and services;
report to government or other funding bodies how funding is used;
process your payment or purchase/s and provide receipts;
follow up and answer your queries (live chat, email or phone inquiries); and
respond to your feedback or complaints.

Your information may also be used for:

any other specific purpose for which it was requested, and which was advised to you in the collection notice; and
directly related purposes.

Wherever possible, SCFR uses information in a de-identified form. Personal information will not be disclosed to third parties except without your consent, or where permitted or required under the Privacy Act.

What happens if SCFR doesn’t collect his information?
If SCFR does not collect this information from you we may not be able to respond to your enquiry, process your payment, enable you to participate in our activities.

What if I choose not to provide personal information?
You may choose not to agree to provide the personal information we request.

If you make that choice, then we may not be able to provide you with our assistance, products, services, or opportunities. Or we may not be able to engage with you or respond to your queries or requests.

By providing your personal information to us, you confirm that you have agreed to us collecting, using and disclosing your personal information in accordance with this Privacy Policy.

We may collect sensitive information about you, such as full name, contact details (i.e. address, telephone number). When we do so, we will seek your consent to the collection, use and disclosure of that information at the time of collection.

Anonymity/Nickname
You have the right to ask that we do not record your real name. Sometimes we may require your real name, for example, when issuing certificates for accredited courses.

Information Protection
All personal information collected from individuals will be securely stored by SCFR, generally in electronic databases and protected from unauthorised use or access.

Some of these databases may be held on our behalf by a third party data storage providers. We may also keep hard copy records of personal information in physical storage facilities.

We also update our processes to address new and emerging security threats that we become aware of.

We will only keep your personal information for as long we need it for the purposes described in this Privacy Policy. Your personal information will be destroyed or de-identified when it is no longer required.

This policy also provides details requesting changes to your information and or making a privacy complaint.

SCFR does not use vulnerability scanning and/or scanning to PCI standards;
SCFR only provides articles and information;
SCFR never asks for credit card numbers (unless purchasing a service or product and only with your direct permission);
SCFR does not use Malware Scanning;
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.
In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
SCFR implements a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.

Will my information be stored overseas?
SCFR will make every effort to ensure your information is stored in Australia.

Will my information be disclosed to a Third-Party?
SCFR does not sell, trade, or otherwise transfer to outside parties, your Personally Identifiable Information. The only time your information will be disclosed is if required by law.

Links to other sites
SCFR may include links or offer third-party products or services on our website, it is your choice to click on those links. SCFR is not responsible for the privacy practices or the content of third party websites.

Can I change my personal information?
All requests for changes to personal information must be in writing by emailing admin@scfr.com.au

Will I receive marketing material?
Periodically SCFR may contact you about future services, products or important updates. SCFR will not send routine marketing material. I understand that I can request not to receive direct marketing or be contacted by SCFR at any time by emailing admin@scfr.com.au

How do I make a complaint?
Sometimes, SCFR might get things wrong. If you have any concerns about your privacy or our service, you have the right to make a complaint and we will do everything we reasonably can to rectify the situation. If you wish to make a complaint, contact us via our contact page.

Changes to this policy
We may make changes to this Privacy Policy from time to time, to take into account relevant changes to our standard practices and procedures or where necessary to comply with new laws and regulations. The latest version of this policy will always be available on our website.

Contacting Us
If there are any questions or you require clarification regarding this privacy policy, please feel free to contact us via our contact page.